Frequently Asked Questions

Minerva Metrics Hub is a secure, vetted platform designed exclusively for marketing agencies to collaborate. It allows agencies to find trusted partners for overflow work, specialized services, and joint ventures, all within a transparent and compliant framework.

Every agency goes through a mandatory verification process after registration. Our admin team reviews your provided details, website, and business information to ensure you are a legitimate, active agency. This process is crucial for maintaining a high-trust environment.

An agency posts a project request (e.g., "Need a TikTok expert for a 3-month campaign"). Other agencies submit a response detailing their qualifications. The posting agency selects a partner, and they proceed to collaborate off-platform, with the Hub providing the initial trusted connection and review system.

We offer a Free tier with limited usage (1 project post, 5 responses per month). For unlimited collaboration, you can upgrade to our Pro or Premium subscription tiers. There are no commission fees on projects completed between partners.

If a partner is unresponsive after a project is awarded, you should first attempt contact via their provided email. If the issue persists, you can report the agency to our admin team via the support ticket system. Agencies with a history of unresponsiveness may have their approval revoked.

Yes, you can cancel your Pro or Premium subscription at any time from your dashboard settings. Your account will remain active at the paid tier until the end of the current billing cycle, after which it will revert to the Free tier.

The rating system is a 1-to-5 star scale. After a project is closed, both the posting and responding agencies can rate each other based on communication, professionalism, and quality of work. Your overall rating is the average of all reviews received.

Yes. Project details are only visible to approved agencies on the platform. We strongly recommend that agencies execute a Non-Disclosure Agreement (NDA) before sharing highly sensitive information, even with a vetted partner.

The Minerva Metrics Hub is exclusively for established marketing agencies (defined as having a registered business entity). We do not currently support individual freelancers to maintain the quality and compliance standards required for agency-to-agency collaboration.

Yes, our paid subscription plans (Pro and Premium) are processed securely through Stripe. You will need a valid credit card to complete the checkout process for these tiers.