Privacy Policy

1. Information We Collect

We collect information in several ways, including:

1.1. Information You Provide Directly

• **Registration Data:** When you register an agency, we collect the agency name, contact name, email address, password (stored encrypted), and other profile details (website, location, description, skills, platforms, verticals).
• **Support and Communication Data:** We collect information you provide when you contact us for support or submit a ticket (e.g., through the support ticket system).
• **Payment Data:** If you subscribe to a paid plan, we collect billing and transaction data (handled via a third-party payment processor like Stripe; we do not store full credit card details).

1.2. Information Collected Automatically

• **Usage Data:** We collect information about how you access and use the Services, including IP addresses, browser type, pages visited, time spent on pages, and navigation paths.
• **Cookies and Similar Technologies:** We use cookies and tracking technologies to track activity on our Services and hold certain information.

2. How We Use the Information

We use the collected information for various purposes:

• **Provide and Maintain Services:** To manage your account, provide marketplace access, process transactions, and maintain platform functionality.
• **Improve Services:** To analyze usage and trends to enhance the user experience and develop new features.
• **Communication:** To send you account-related notifications, Service updates, responses to support tickets, and, if you have consented, marketing communications.
• **Security and Fraud Prevention:** To protect our Services and Users from fraudulent or unauthorized activity.
• **Legal Compliance:** To comply with legal obligations and respond to legal requests.

3. Sharing of Information

We may share your personal information in the following circumstances:

• **With Other Users:** Your agency profile information (name, description, skills, etc.) is visible to other Users on the marketplace to facilitate collaboration.
• **Service Providers:** We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), hosting, and data analytics.
• **For Legal Obligations:** We may disclose your information if required by law or in response to valid legal processes.
• **Business Transfers:** In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• **Right to Access:** Request a copy of the personal data we hold about you.
• **Right to Rectification:** Request correction of inaccurate or incomplete personal data.
• **Right to Erasure ("Right to be Forgotten"):** Request the deletion of your personal data, subject to certain legal exceptions.
• **Right to Object:** Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

5. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

For questions or comments about this Privacy Policy, please contact us at:

Minerva Metrics Hub

Email: privacy@minervametricshub.com

Address: [Fictitious Address]